Shipping Policy

GotoDirect is a California-based e-store and is required to collect sales tax in accordance with the law unless the customer provides a valid and legitimate tax exemption certificate for the purchased product. Customers must submit this certificate before the product is shipped.

Shipping Times

Orders are typically dispatched within 24 hours of being placed. Our primary shipping partners — FedEx, USPS, and other 3PLs — handle shipping. Our suppliers and fulfillment partners maintain inventory at fulfillment facilities in the United States and other regions. Orders are shipped from the applicable supplier or fulfillment facility based on product availability and customer location.

Shipping Services and Cut-Off Times:

• Free Ground (US Only): Free ground shipping (Up to 10LBS) typically takes 3-7 business days. This service is available via FedEx and USPS, depending on the location (excluding Hawaii, Puerto Rico, and Alaska). The cut-off time for orders is 2 P.M. PT.
  
   
• 2-Day: Available only within the US, this service guarantees delivery in 2 days. The cut-off time is 2 P.M. PT.
  
   
• Standard Overnight (US Only): Orders are delivered the next business day. The cut-off time is 2 P.M. PT.
  
   
• Priority Overnight (US Only): Delivered the next business day, typically by 10:30 AM, depending on the location. The cut-off time is 2 P.M. PT.
  
   
• International Shipping: All international orders are shipped via FedEx International Economy. The cut-off time is 2 P.M. PT.
  
   
• Canada/Puerto Rico: Orders to Canada and Puerto Rico are shipped using FedEx International Economy. The cut-off time is 2 P.M. PT.
  
   
• Saturday Deliveries (US Only): Available if the order is placed on Friday. The cut-off time for Saturday delivery is 12 P.M PT.

 

Shipping After Cut-Off Time

If an order is placed after the specified cut-off time, customers should contact our sales or support departments to inquire about the possibility of shipping the order. We will do our best to accommodate the request.

Shipping Delays

• No shipments are processed on public holidays or weekends. Guaranteed shipping services only cover transit time.
• Processing orders can take time, and processing delays may cause a rare one-day delay.
• We cannot guarantee delivery times to Canada, Alaska, Puerto Rico, Hawaii, or international locations.

• GotoDirect is not liable for delays caused by unexpected weather or global events affecting our shipping partners. Delivery time promises made by carriers are not our responsibility, and no shipping credits will be issued if the delay is caused by the carrier.

   

  International Orders

  
  We are pleased to offer international shipping, delivering products not only within the United States but also to customers around the world.

  Shipping Rates:

  To view the international shipping cost, select "international shipping" during checkout. The applicable rate will be displayed before your order is processed.
  You can also select the maximum shipping cost option when completing your order.

  Heavy Items (Over 5 pounds):

  For items over 5 pounds, you will receive a custom shipping quote via email after your order is placed. Standard shipping estimates will not apply. 

  Handling Fee & Customs:

  All international orders are subject to a handling fee.

  You are responsible for any local customs fees imposed by your country's customs office.
  We classify all orders as merchandise and declare their value and contents. If requested, we can exclude the receipt from the package.

  Order Placement:

  You can place your order immediately, whether it’s your first time or you are a returning customer.
  Payment Verification:

  Due to limitations in verifying international credit cards and concerns about fraudulent activity, we may restrict, delay, or cancel credit card payments for orders billed or shipped to foreign addresses.

  We recommend paying via wire transfer.

  Credit Card Payment:

  You may pay using Visa, MasterCard, or American Express.
  Verification of credit card payments from certain countries may require additional identification (email or authorization form) and may lead to a wire transfer requirement.

  Corporate Email Verification:

  Using an official company email address may help simplify the payment verification process.

  Contact US:

Pone: +1 (888) 203-4073

Email: support@gotodirect.com