Terms and Conditions

About GotoDirect

GotoDirect is an online B2B and B2C technology reseller offering computer hardware, enterprise technology products, networking equipment, storage products, memory, components, and related products.

GotoDirect does not necessarily maintain physical inventory at its own facilities. Products may be sourced and fulfilled through authorized distributors, manufacturer partners, suppliers, and other established fulfillment partners.

Depending on the product and destination, an order may be shipped directly from the applicable supplier, manufacturer, distributor, or fulfillment facility.

Product availability, fulfillment location, processing time, shipping method, and delivery estimates may vary by product and destination.

Eligibility and Use of the Website

By using GotoDirect.com, you represent that:

• You are legally capable of entering into a binding agreement.
• The information you provide to GotoDirect is accurate and complete.
• You will use the website only for lawful purposes.
• You will not attempt to interfere with, damage, or gain unauthorized access to the website or its systems.

GotoDirect reserves the right to restrict or terminate access to the website where reasonably necessary to protect the website, customers, or business operations.

Product Information and Availability

GotoDirect makes reasonable efforts to provide accurate product descriptions, specifications, images, pricing, availability, condition information, and other product details.

However, information may occasionally contain typographical, technical, supplier, manufacturer, or other errors.

Product availability may change because inventory is maintained by suppliers, manufacturers, distributors, or fulfillment partners.

GotoDirect reserves the right to:

• Correct product information;
• Update availability;
• Correct pricing errors;
• Modify or discontinue product listings; and
• Refuse or cancel an order where inaccurate information materially affects the transaction.

Product Condition

Products may be sold as New, Refurbished, Seller Refurbished, Open Box, Used, or another condition specifically identified on the product listing.

The condition shown on the individual product page controls for that product.

New Products

New products are products represented as new by the applicable manufacturer, distributor, or supplier. Manufacturer warranties may apply depending on the product and manufacturer.

Refurbished / Seller Refurbished / Open Box Products

Refurbished, Seller Refurbished, and Open Box products may be inspected, tested, graded, or prepared by the applicable supplier, distributor, manufacturer, or refurbishment partner.

The condition, testing status, warranty coverage, included accessories, and other applicable details will be identified on the applicable product listing where available.

Customers should review the product condition and warranty information before placing an order.

Pricing and Pricing Errors

GotoDirect strives to maintain accurate pricing.

However, pricing errors may occasionally occur because of technical, typographical, supplier, manufacturer, currency, or other informational errors.

GotoDirect reserves the right to correct pricing errors and, where permitted by applicable law, refuse or cancel an order affected by an incorrect price.

If the correct price is higher than the price displayed at the time of purchase, GotoDirect may:

1. Contact the customer for confirmation before processing the order; or
2. Cancel the affected order and notify the customer.

If GotoDirect cancels an order because of an incorrect price or product information, any applicable amount paid for the canceled order will be refunded.

Promotions, Coupons & Discounts

GotoDirect.com may, from time to time, offer promotional discounts, coupon codes, or special pricing. All such offers are subject to the following terms:

Validity Period: Each promotion is valid only for the period stated. Promotions without a specified end date may be modified or discontinued at any time, without prior notice.

Minimum Discount Requirement (Platform Compliance): Certain promotions may only qualify for third-party platforms, including Google Shopping, if they meet the minimum discount thresholds required by those platforms.

Redemption: Coupon codes must be entered at checkout at the time of purchase. Discounts cannot be applied retroactively after an order has been placed.

Usage Limits: Promotions may be subject to maximum redemption limits, maximum promotional values, customer-specific restrictions, order limitations, or other conditions determined by GotoDirect in its sole discretion. Any applicable limitations may be shown at checkout or otherwise communicated by GotoDirect.

Non-Combination: Promotions may not be combined with other discounts, offers, or promotions unless expressly stated otherwise.

No Cash Value: Coupons and promotional discounts have no cash value and cannot be redeemed for cash, credit, or stored value.

Product Applicability: Promotions may apply to all products or only selected products, as specified. Any exclusions will be disclosed at the time of the offer.

Order Conditions: If a promotion is subject to minimum order requirements or other conditions, and those conditions are not met, including after returns or adjustments, the promotional discount may be modified, reduced, or removed. Promotional savings shown at checkout reflect the final discount applicable to the order.

Pricing Transparency: All applicable charges, including shipping, taxes, and duties, will be displayed at checkout before order confirmation.

Right to Cancel: GotoDirect reserves the right to limit, adjust, refuse, or cancel any promotional discount due to pricing errors, system issues, suspected abuse, excessive promotional value, or any violation of these Terms and Conditions.

Modification Rights: GotoDirect reserves the right to modify, suspend, or terminate any promotion at any time, without prior notice.

Abuse & Fraud: Any misuse, abuse, or fraudulent use of promotional offers may result in order cancellation and/or restrictions on future transactions.

Order Acceptance

Submitting an order through GotoDirect.com constitutes a request to purchase the selected products.

An order is not considered finally accepted until GotoDirect or its applicable fulfillment partner has processed the order for fulfillment.

GotoDirect reserves the right to refuse or cancel an order, subject to applicable law, including circumstances involving:

• Incorrect pricing;
• Incorrect product information;
• Product availability issues;
• Supplier or manufacturer fulfillment restrictions;
• Payment or authorization issues;
• Fraud prevention or security concerns;
• Shipping restrictions; or
• Other circumstances that prevent the order from being reasonably fulfilled.

If an order is canceled by GotoDirect, the customer will be notified and any applicable amount paid for the canceled order will be refunded.

Order Cancellation

Customers may request cancellation of an order before the order has been processed for fulfillment.

Once an order has been processed for fulfillment, cancellation may no longer be possible.

If GotoDirect accepts a cancellation request after processing has begun, the following cancellation fee will apply:

• Refurbished products: 35% cancellation fee
• New products: 40% cancellation fee

Shipping charges are non-refundable where applicable, and customers are responsible for applicable return shipping costs when a product has already entered fulfillment or has been shipped.

If an order has already been delivered, it is considered a return rather than a cancellation and is subject to the 30-Day Standard Return Policy described in these Terms and on the GotoDirect Return Policy page.

Products shipped directly by a manufacturer may have additional cancellation restrictions. Unless otherwise stated on the product page or confirmed by GotoDirect, manufacturer-direct products may be non-cancellable once the order has been submitted to the manufacturer.

Returns — 30-Day Return Window

Customers may request a return of an eligible non-faulty product within 30 days of receiving the order.

To initiate a standard return, customers must contact GotoDirect and submit a Return Merchandise Authorization (RMA) request within this 30-day return period.

Returned products must meet the applicable return requirements described in the GotoDirect Return & Cancellation Policy.

Generally:

• Products must be unopened and in new, resalable condition.
• Products must include all original accessories, components, manuals, software, warranties, packaging, and other included items.
• Products must not show signs of use, tampering, physical damage, or alteration.
• The customer must follow the applicable RMA instructions.
• Customers are responsible for return shipping costs unless the return is due to an error by GotoDirect or another applicable exception.
• Original shipping charges are generally non-refundable.

Restocking Fees:

• Refurbished products: 35% restocking fee
• New products: 40% restocking fee

The 30-day return period applies to eligible standard returns.

Certain manufacturer-direct products, final-sale products, non-returnable products, software, downloadable products, and other products specifically identified on the applicable product listing may be subject to different return terms or may not be eligible for return, subject to applicable law.

For complete return requirements, customers should review the GotoDirect Return & Cancellation Policy.

Product Compatibility

Customers are responsible for confirming that a product is compatible with their system, hardware configuration, software environment, and intended use before placing an order.

A product returned solely because it is incompatible with the customer's system or intended environment is considered a non-faulty return and may be subject to the applicable restocking fee:

• Refurbished products: 35%
• New products: 40%

Customers should review product specifications, compatibility information, and manufacturer requirements before placing an order.

Faulty, Defective, or Damaged Products

If a product is received faulty, defective, or damaged, customers should contact GotoDirect within 10 days of receiving the order and request an RMA.

Customers should provide, where applicable:

• Order number;
• Purchase date;
• Product details;
• Serial number;
• Description of the problem; and
• Supporting photographs or other information reasonably requested by GotoDirect.

GotoDirect will review the reported issue and determine whether the product is covered by the applicable warranty or return terms.

Depending on the product and applicable warranty, GotoDirect may:

• Repair the product;
• Replace the product with a new or refurbished product of similar specifications; or
• Provide another appropriate resolution in accordance with the applicable warranty.

Some products may qualify only for replacement rather than a refund. Product-specific warranty terms may apply.

Where GotoDirect provides or administers a product-specific warranty, the applicable product listing or warranty documentation will identify the warranty provider and applicable claim procedure.

Warranty

Warranty coverage varies by product, manufacturer, supplier, product condition, and applicable warranty documentation.

New Products

New products may be covered by the original manufacturer's warranty where applicable. The applicable product listing or warranty documentation will identify the applicable warranty terms where available. Customers may be required to contact the manufacturer directly for warranty service unless GotoDirect specifically provides or administers the applicable warranty.

Refurbished / Open Box Products

Refurbished and Open Box products may have manufacturer, supplier, seller, or GotoDirect warranty coverage depending on the individual product. The applicable warranty provider, duration, and claim procedure will be identified on the product listing or accompanying warranty documentation where applicable.

Customers should review the applicable product-specific warranty information before purchasing.

Return Merchandise Authorization (RMA)

An approved RMA is required for returns.

Customers must:

1. Submit an RMA request within the applicable return or warranty period.
2. Provide the requested order and product information.
3. Wait for the RMA number and return instructions from GotoDirect.
4. Securely package the product using the original packaging whenever possible.
5. Include all accessories, components, manuals, and other items originally supplied with the product.
6. Clearly mark the RMA number on the outer shipping package.
7. Ensure the complete return shipping address is visible on the package.
8. Use an appropriate shipping method and retain tracking information.

Returns sent without an approved RMA or without the required RMA number may be delayed or refused.

After receiving the returned product, GotoDirect or the applicable supplier/warranty provider may inspect and/or test the item.

For confirmed faulty products approved for replacement, replacement processing will generally be completed within 10 working days, subject to product availability and applicable warranty terms.

Restocking Fees

GotoDirect may apply the applicable restocking fee to eligible non-faulty returns.

The applicable fees are:

• Refurbished products: 35%
• New products: 40%

A restocking fee may apply when:

• The product is returned without a qualifying defect.
• The product is incompatible with the customer's system or intended environment.
• Original packaging is damaged.
• Components or accessories are missing.
• The product has been used, altered, tampered with, or physically damaged.
• An item reported as defective is inspected or tested and determined to be functional.

Additional charges may apply for missing components or accessories based on their actual replacement cost.

Legitimate warranty claims are handled according to the applicable warranty and are not automatically subject to the standard non-faulty return restocking fee.

Manufacturer-Direct Products

Some products may be shipped directly from the manufacturer or another fulfillment partner.

Manufacturer-direct products may have different:

• Processing times;
• Cancellation terms;
• Return terms;
• Warranty terms; and
• Shipping arrangements.

Unless otherwise stated on the product page or confirmed by GotoDirect, manufacturer-direct products may be non-cancellable once the order has been submitted to the manufacturer and may be non-returnable.

Customers should review the product-specific terms before placing an order.

Shipping and Fulfillment

GotoDirect works with suppliers, manufacturers, distributors, and fulfillment partners to process and ship orders.

GotoDirect does not necessarily maintain physical inventory at its own facilities.

Orders may be shipped from the applicable supplier, manufacturer, distributor, or fulfillment facility depending on product availability and destination.

Orders are typically processed for shipment within 24 hours on business days. Processing times may vary depending on product availability, supplier or fulfillment-partner processing, order verification, shipping destination, and other circumstances.

Shipping methods, applicable delivery estimates, cutoff times, destinations, and shipping charges are described in the GotoDirect Shipping Policy and presented at checkout where applicable.

Shipping and delivery estimates are not guaranteed unless specifically identified as a carrier-guaranteed service and subject to the applicable carrier terms and exclusions.

Shipping Damage and Order Discrepancies

Customers should inspect shipments promptly after delivery.

If a package or product is visibly damaged upon delivery, customers should notify the carrier when possible and contact GotoDirect as soon as reasonably possible.

Any discrepancy between the order and the goods received, including incorrect or missing items, should be reported to GotoDirect within two working days of delivery.

Customers should retain the original packaging, shipping documentation, photographs, and other relevant information until the issue has been resolved.

Sales Tax

Applicable sales tax will be calculated and collected where required by applicable law.

Eligible tax-exempt customers may provide a valid tax-exemption certificate for review before shipment.

Tax treatment may vary based on the customer's location, transaction type, exemption status, and applicable law.

Payment

Payment must be successfully authorized before an order can be processed for fulfillment.

GotoDirect may use third-party payment processors to process customer payments.

GotoDirect does not store full credit card numbers or CVV/security codes on its own servers unless expressly disclosed otherwise.

Payment processors may collect and process payment information in accordance with their own privacy policies and applicable security requirements.

Orders may be subject to payment verification, fraud prevention, or additional authorization procedures.

Taxes, Duties, and International Orders

Customers placing international orders may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International shipments may be subject to customs clearance requirements and additional delivery time.

Customers are responsible for ensuring that products ordered are permitted for import into the destination country.

Tax Exemptions

Tax exemptions may apply to eligible purchases in all states except California. Purchases in California may be subject to applicable state and local taxes, which can vary by county.
The following entities may be eligible for tax-exempt purchases:

Nonprofit organizations, including charitable organizations, religious groups, and educational institutions
Federal and state government entities
Reseller businesses, provided all required documentation has been submitted and approved

Application Procedure
New Customers

Create an account on our website. This account will serve as the primary portal for submitting tax-exemption requests.
Gather the required certificates or forms that verify your tax-exempt status.
Once your account has been activated and your documents are ready, email support@gotodirect.com with your account information or order number for reference.
Our team will review your documents during business hours.
You will receive an email confirmation once your tax-exempt status has been approved and your account has been updated.
Once approved, tax exemption will be applied to future orders. Any previously charged taxes will be refunded where applicable.

Returning Customers

Customers who have already been approved for tax exemption may continue using their existing status.
If your tax-exempt status changes or your documentation expires, please submit updated paperwork to remain compliant.

Multi-Jurisdictional Exemptions

If your organization operates in multiple states, please provide the documentation required for each applicable state.
During checkout, indicate the state for which tax exemption is requested.
We will retain your documentation and apply exemptions as needed for future orders, in accordance with applicable jurisdictional requirements.

Promotions & Tax Calculation
Applicable taxes are calculated based on the final transaction amount after any promotional discounts or coupon codes have been applied.
Apply for Tax Exemption Yourself
Managing your tax-exempt status is simple:

Log in to your account using your registered email address and password at gotodirect.com/login.
If this is your first time logging in and you previously placed an order using your email address, an account may have been created automatically for you. Please check your inbox for a password setup email from gotodirect.com.
Submit your tax-exempt documentation directly through your account at https://www.gotodirect.com/customer/account/login

Intellectual Property

All content on GotoDirect.com, including text, graphics, logos, images, product information, designs, software, and other materials, is owned by or licensed to GotoDirect or its respective content providers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially exploit website content without prior written permission, except where permitted by law.

User Accounts

Customers may be required to create an account to access certain features or complete certain transactions.

Customers are responsible for maintaining the confidentiality of their account credentials and for activities conducted through their account.

Customers should promptly notify GotoDirect if they believe their account has been accessed without authorization.

Third-Party Services and Links

GotoDirect may use third-party services for payment processing, shipping, fulfillment, analytics, fraud prevention, customer support, and other business operations.

The website may also contain links to third-party websites.

GotoDirect is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Customers should review the applicable third-party terms and privacy policies when using those services.

Privacy

GotoDirect's collection and use of personal information is governed by the GotoDirect Privacy Policy.

By using the website, customers acknowledge that personal information may be processed as described in the Privacy Policy.

GotoDirect may share information with service providers that assist with payment processing, order fulfillment, shipping, customer support, fraud prevention, analytics, and other legitimate business operations, subject to applicable law.

Website Availability

GotoDirect makes reasonable efforts to maintain the availability and functionality of the website.

However, GotoDirect does not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, updates, technical issues, security events, or circumstances outside GotoDirect's reasonable control.

Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis.

GotoDirect does not guarantee that website content will always be complete, accurate, current, uninterrupted, or error-free.

Product warranties are governed by the applicable manufacturer, supplier, seller, or GotoDirect warranty terms described for the individual product.

Nothing in these Terms is intended to exclude or limit any consumer rights or warranties that cannot legally be excluded or limited under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, GotoDirect will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or purchase or use of products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

Force Majeure

GotoDirect will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters;
• Severe weather;
• Fire;
• Flood;
• War;
• Civil unrest;
• Government actions;
• Labor disputes;
• Carrier disruptions;
• Supplier or manufacturer disruptions;
• Cybersecurity incidents; or
• Other events beyond GotoDirect's reasonable control.

Governing Law and Dispute Resolution

IMPORTANT — THIS SECTION MUST BE COMPLETED/APPROVED BY LEGAL COUNSEL BEFORE PUBLICATION.

These Terms and any dispute arising from or relating to the use of GotoDirect.com or the purchase of products shall be governed by the laws of [INSERT LEGALLY APPROVED STATE], without regard to conflict-of-law principles.

Any dispute shall be resolved in the courts or through the dispute-resolution process located in [INSERT LEGALLY APPROVED CITY, STATE / VENUE], subject to applicable law.

Nothing in this section is intended to waive or limit any rights that cannot legally be waived or limited.

DEVELOPER NOTE: Do not publish the bracketed placeholders. Replace them only after the company's legal adviser confirms the appropriate governing law and venue.

Changes to These Terms

GotoDirect may update these Terms from time to time.

Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

Changes become effective when posted unless otherwise required by applicable law.

Customers should periodically review these Terms for updates.

Contact Us

If you have questions regarding these Terms, orders, returns, cancellations, warranties, or other customer-service matters, please contact GotoDirect:

Goto Direct Inc.
111 N. Market Street, Suite 373
San Jose, California 95113
USA

Phone: +1 (888) 203-4073
Email: support@gotodirect.com
Business Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time (PT)
Website: www.gotodirect.com

Last Updated Date: 20/08/2026